A talk at DevOps Finland on what different Service Level concepts mean and how a software development team could use them effectively in the software delivery process.
Abstract#
Developer's make changes. Operations want to keep systems stable. Service Levels exists as a concept to tie these seemingly contradictory goals together. But it is mostly represented in literature and understood as an extension to monitoring, which tends to fall under the operations domain. This fundamental-level talk explains Service levels, Error Budgets and related topics through the lens of an end-user oriented developer team who want to provide their customers with the user experience they yearn for.
What’s covered?#
- Service Level Agreements, Objectives and Indicators
- What to measure?
- Why should the development team care about measurements?
- Error budgets
This talk was based on my blog post Demystifying Service Level acronyms and Error Budgets.
Links#
- DevOps Finland meetup
- DevOps Skåne/Malmö meetup
- Availability cheatsheet
- Lifecycle cost piechart
- Siemens: True cost of Downtime
- Google's SRE book
- This google course goes deeply into the topic
If you need help optimising your software development and continuous delivery processes, don’t hesitate to get in contact with us!
